General conditions of sale
General conditions of sale
Last updated: 04/14/2025
Welcome to the website of Fatima BAHI , sole trader. We are delighted to welcome you and that you like our products.
Your satisfaction is our priority and we do everything we can to provide you with the best customer experience.
We ask you to read these general conditions of sale carefully before accepting them.
The T&Cs are important for both us and you!
The purpose of this document is to inform you, prior to your purchase, about our conditions of sale and to answer any questions you may legitimately have, such as "can I withdraw?", "what are the delivery times?", etc.
WHO ARE WE ?
Fatima BAHI , individual entrepreneur
RCS: Paris A 834389942
SIRET: 83438994200022
VAT number: FR60834389942
DERMA BEAUTY 15 RUE DU DESSOUS DES BERGES, 75013 PARIS France
Designated herein by Fatima BAHI , individual entrepreneur
Here are some other elements of definitions:
In the presents:
The “Seller”, Fatima BAHI , sole trader
· , “We”; designate the professional seller.
· “You”, the “Customer(s)”; designating the non-professional buyer with the status of consumer.
The “Site”; designates all pages of the Seller’s website accessible via the link krxswitzerland@gmail.com
· The “GTC”; designate the general conditions of sale present
APPLICATION OF THE GTC:
The General Terms and Conditions govern and apply to all sales of the Seller's products made on the Site to Customers.
The General Terms and Conditions prevail over any other conditions or contradictory documents present on the Seller's Website or its social networks and/or in physical stores; except for special derogating conditions agreed between the Parties.
The General Terms and Conditions are permanently accessible on the Site and We refer you to the General Terms and Conditions before placing your order. You can download and/or print them to keep a copy.
The T&Cs are subject to change; modifications are not retroactive; only those in effect on the date you place your order are applicable to you.
Accepting the T&Cs by checking the box provided for this purpose and confirming this choice by clicking implies your full acceptance of the T&Cs.
By placing an order online, you are entering into a contract with the Seller. Therefore, you must and acknowledge that you are of legal age and have legal capacity.
The invalidity of a contractual clause does not entail the invalidity of the General Terms and Conditions and the titles themselves are without value.
Even if the Seller does not enforce at any time any of the clauses of these general conditions of sale, or the Customer fails to fulfill its obligations as described herein, the Seller does not in any way waive its right to enforce these conditions or obligations in the future.
WHAT PRODUCTS DO YOU OFFER?
You will find our products offered for sale by the Seller on the Site.
The essential characteristics of the products offered by the Seller are presented on the description sheets of each product. You will find substantial information about the product there before any purchase.
Photographs accompany the product descriptions so that you can visualize the product; however, minimal variations in the representation of the products are possible with photographs, which do not engage the responsibility of the Seller.
You will receive pre-contractual information prior to the conclusion of the sales contract; it is your responsibility to consult it before placing any order.
This information is provided in French, and the Seller strives to present it in a clear, legible, and understandable manner. It is important to note that as long as it is not a substantial element, the Seller cannot be held liable in the event of errors, omissions, or misunderstandings by the Customer.
Availability
Our products are offered while they are visible on the Site and within the limits of available stocks. In the event that a product is unavailable after you have placed your order, we will inform you by email and you will be able to (at your choice):
· Choose an equivalent product at the same price as a replacement.
OR
· Obtain a credit note corresponding to the amount of the out-of-stock product, valid for 1 year on the entire Site; the delivery costs will be refunded to you immediately if the order consists solely of the out-of-stock product.
OR
· Obtain a refund for the unavailable product.
The refund will be made no later than 14 days following your refund request. The Seller will make the refund using the same payment method used for the initial purchase. The Seller is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to it.
HOW TO ORDER?
Any order placed implies payment by the Customer; this is an order with payment obligation.
The ordering process is carried out in several stages:
1. Consultation of the products offered for sale by the Seller on the Site
2. Selection of the product(s) by the Customer and addition to the basket
3. Viewing by the Customer of the details of the order and its total price
4. The Customer provides the information requested on the order page
5. Correction of any errors by the Client
6. Confirmation of the order by the Customer, which expresses their acceptance of the order. At this stage, the Customer expressly and unreservedly accepts the General Terms and Conditions.
7. Information of bank details by the Client
8. Validation and payment of the order by the Customer
9. Acknowledgment of receipt of the order by the Seller, who sends a confirmation email to the Customer after receiving full payment for the order
At this stage, the order may not be modified, except with the express and exceptional agreement of the Seller; and may not be cancelled outside of the right of withdrawal, the conditions of which are defined below, or in cases of force majeure. Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
WHAT ARE THE PRICE CONDITIONS?
Any order placed implies payment by the Customer; this is an order with payment obligation.
Price
Product prices are displayed on the Site; on the product description pages and on the order summary page, before confirmation of your order.
Prices are expressed in euros (€) and VAT is not applicable. (VAT not applicable, Art. 293 B of the CGI).
The price may be modified at any time by the Seller. However, the price applicable to you is the price in effect displayed on the Site at the time of your order.
You will be able to benefit from the discounts (promotion, sale, etc.) which appear on the Site under the conditions and during the validity period specified on the Site.
Unless otherwise agreed upon by the Seller, delivery and transportation costs are not included. They are charged extra and displayed prior to placing the order.
The Seller reserves the right to suspend or cancel the order in the event of non-compliance with the payment terms submitted.
You will receive your invoice at the email address you provide. Customers who created a customer account when ordering can find their invoice in their personal space.
Please note that orders shipped outside the European Union and/or French overseas departments and territories are subject to customs formalities.
Payment of customs duties and other possible import taxes are the responsibility of the Customer and at his expense.
Payment
Payment is made immediately after order confirmation.
Payment is due in full and payable using the following payment methods:
Shopify and Paypal payment.
WHAT ARE THE DELIVERY CONDITIONS?
Delivery
Delivery means the transfer to the Customer of physical possession or control of the goods.
We offer our products for sale internationally / France / Europe.
The Seller will deliver the products according to the terms defined when ordering (price and carrier), to the address that You provided when placing your order and within the time frame specified when ordering.
You must be vigilant and check the address provided before confirming your order, because you will be held solely responsible for the consequences resulting from any data entry error on your part and the related costs, in particular the reshipping costs which will be your sole responsibility.
Pupil
The Seller will make every effort to ensure that your order is shipped within the time frame specified when ordering.
Delivery times start from the date of dispatch. This time does not take into account the order preparation time, which is 24/48 hours.
You may request in writing the termination of the sale (under the conditions provided for in Articles L 216-2 et seq. of the Consumer Code), only if the delay in delivery exceeds 30 days from the date of the order. It will then be up to the Seller to return the sums paid to you no later than fourteen days following the date of termination of the contract, excluding any compensation or withholding.
The resolution of the sale will not be retained if the delay or failure to deliver occurs due to the Customer or a case of force majeure.
Price
The delivery price varies depending on the carrier chosen and the weight of the package.
In any event, the delivery time and price will be communicated to you before your order is confirmed.
I HAVE A PROBLEM WITH MY ORDER…
Why is my order cancelled?
We may cancel your order for any legitimate reason, including if there is a prior dispute.
The order may also be refused if the quantities ordered are abnormally high compared to the quantities usually ordered by the purchasing Customers as consumers.
We may cancel your order if the product is unavailable (see the article “WHAT PRODUCTS DO YOU OFFER?” in the T&Cs).
My package is damaged, what should I do?
The Seller remains the owner of the delivered goods from the day of delivery until full payment of the entire sale price by the Customer.
The transfer of risks of loss and deterioration of the products occurs from the effective delivery of the order.
Upon delivery, you must ensure that the package is in conformity and has not been damaged. If you notice any damage to your package upon receipt, please refuse the package and follow the following procedure:
· Explicitly indicate your reservations on the delivery slip or on the package if applicable (e.g.: package torn at the top, 5 cm hole / wet package, open package, etc.). Please note that simply checking the "with reservation" box has no legal value. You must write down your reservations exactly; it is advisable to take photos of the package as proof. In the event that the delivery person/carrier does not give you time to check the condition of the package, please add this note to your reservations.
· Send the carrier, within three working days of delivery, a registered letter with acknowledgment of receipt, to inform them of the apparent damage you have noticed and confirm your reservations. Please note that if the delivery person/carrier does not allow you to check the condition of the package, this period is extended to 10 days. The same procedure must be followed if the damage (damage, theft) was only discovered when the package was opened, even if the exterior of the package (packaging) is not damaged.
At the same time, please contact the Seller immediately (see “HOW TO CONTACT YOU?”) to report the problem to us.
To process your request more quickly, please provide us with the following photos: order number, delivery slip + photo of the products.
In the event that You choose to be delivered by a carrier other than the one chosen and proposed by the Seller, the transfer of risks occurs as soon as the products are handed over to the carrier, consequently, the Seller declines all responsibility and any loss or damage to the products will be your responsibility.
My package seems lost, what should I do?
In case of lost package, please contact the Seller without delay (see “HOW TO CONTACT US?”).
I received a product with a defect, what should I do?
Upon delivery, you have a period of (3) three working days to send your complaint in writing (by post or email).
You must attach to your request all supporting documents, including photos, proving the subject of your claim. If the claim is not made within these time limits and conditions, it will be rejected by the Seller and the products will be deemed compliant and exempt from any apparent defect.
You may request a refund or replacement of the product, which will be the responsibility of the Seller, for any product delivered, whose lack of conformity or apparent or hidden defects have been duly proven by the Customer under the conditions provided for in Articles L 217-4 et seq. of the Consumer Code and those provided for in these General Terms and Conditions.
CAN I WITHDRAW?
You have the right to go back!
Yes, but there are conditions to respect if you wish to withdraw:
From the day you receive your order, you have 14 clear days to inform the Seller of your wish to withdraw, without having to provide a reason for your decision or incur any costs other than those necessary to return your order.
To do this, you can use the withdrawal form which you will find in the appendix at the bottom of the T&Cs page.
You can also express your wish to withdraw, on plain paper, without ambiguity, by post or email, specifying:
· Your order number
· The reference of the article which is the subject of the withdrawal
· Your first and last name
· Your address
· Your phone number
· Your email address
In the event of a dispute, it is up to you to prove that you have respected the aforementioned withdrawal period.
Exception to the right of withdrawal
· For products subject to personalization
The right of withdrawal is exclusive for orders of products subject to personalization.
In the event of a specific request from the Customer (custom-made/retouching, etc.), the right of withdrawal is also excluded.
· Regarding cosmetic products:
Please note that if the Customer unseals the product (e.g. breakage of the tamper-evident ring, removal of the plastic clip, protective film, etc.), it will not be possible to withdraw the product.
The right of withdrawal is in fact conditional on compliance with the requirements set out in Article L 221-28 of the Consumer Code, which provides in particular that “the right of withdrawal cannot be exercised for contracts:
1° Of the provision of services fully performed before the end of the withdrawal period and, if the contract subjects the consumer to an obligation to pay, the performance of which has begun with his prior and express agreement and with his recognition of the loss of his right of withdrawal, when the service has been fully performed by the professional;
2° Supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;
3° Supply of goods made according to the consumer's specifications or distinctly personalized;
4° Supply of goods likely to deteriorate or expire rapidly;
5° Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6° Of supplies of goods which, after having been delivered and by their nature, are inseparably mixed with other items;
7° Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
8° Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;
9° Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
10° Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;
11° Conclusion during a public auction;
12° Of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or period;
13° Supply of digital content without a physical medium, the execution of which has begun before the end of the withdrawal period and, if the contract subjects the consumer to an obligation to pay, when: a) He has given his prior express consent for the execution of the contract to begin before the expiry of the withdrawal period; and b) He has acknowledged that he will lose his right of withdrawal; and c) The professional has provided confirmation of the consumer's agreement in accordance with the provisions of the second paragraph of Article L.221-13.
HOW TO MAKE A RETURN?
Please note, this only applies to products not excluded from the right of withdrawal.
The return must meet the following conditions:
· The products must be returned to the Seller no later than 14 days after having informed the Seller of your wish to withdraw.
· Products must be returned in their original condition and complete (without the risk of being able to unpack and test the product) allowing them to be put back on the market in new condition.
· Products must not be damaged or incomplete.
· Products must not have body odor, perfume odor, or laundry detergent odor.
We contact you by email to obtain the return address: krxswitzerland@gmail.com
Unfortunately, purchasing online does not allow you to inspect the product as if you were in a store. However, the possibility of withdrawal (depending on actual conditions) allows you to try the product as you would in a store. It is important to note that if the Seller notices signs of use that go beyond this framework and, in general, a depreciation of the product, the Seller may apply a discount and You will only be reimbursed for the amount of your order, less the discount.
When the conditions set out herein are met, the Seller will reimburse you within a maximum of 14 days after you have informed him of your wish to withdraw. However, the Seller refers to the right to defer the reimbursement until receipt of the items concerned by the withdrawal.
The Seller will refund you using the same payment method used for the original purchase. You will receive a full refund, excluding shipping costs.
Furthermore, you are responsible for the costs and risks associated with the return. *To ensure efficient handling of your return, we recommend using the Colissimo tracking service for shipping and keeping all proof of shipment, including proof of shipment and the package tracking number. This will allow you to locate the package in the event of a problem.
Please note that only the sender (i.e., you as the Customer) is authorized to initiate an investigation with the postal service in the event of a delivery problem. It is important to emphasize that the Seller cannot be held responsible for any loss or damage during the return process.
In the event of a dispute or refund request, it is your responsibility to provide proof that you have complied with the withdrawal period provided. We thank you for your understanding and cooperation.
HOW TO CONTACT YOU?
For any inquiries or complaints, whether before or after your purchase, you can contact customer service by email: krxswitzerland@gmail.com
REFERENCE CUSTOMER
Your feedback, messages, and photos are welcome! They are essential to help the Seller continually improve and offer you a quality customer experience.
By these General Terms and Conditions, You authorize the Seller to make them public on its Site and/or social networks Instagram, Tiktok, Snapchat, etc.
Unless expressly prohibited by the Customer, the Seller is authorized to remove the Customer's first name and/or username (social networks) from its reference lists.
When the Customer sends the Seller a message, comment and/or review relating to his order, he authorizes the Seller to use these testimonials for promotional and advertising purposes in particular. The Customer authorizes the Seller to adapt the form of these testimonials or to make changes (to the form).
This operating license is granted free of charge and without compensation; for the legal duration of copyright protection and for the entire world.
CUSTOMIZATION: DISCLAIMER
The Client agrees to choose and provide a text which:
· Does not contravene the rights of third parties (intellectual property rights, trademarks, etc.)
· Is not contrary to good morals, defamatory or likely to undermine human dignity
Additionally, please note that the Seller does not check the spelling or grammar of the text you provide. Therefore, the Seller cannot be held responsible for any errors or typos on your part. You are solely responsible for the content of the text you customize.
LEGAL PROVISIONS
Opposition to telephone canvassing:
As a consumer customer, you can register free of charge on the telephone canvassing opt-out list on the website www.bloctel.gouv.fr , if you do not wish to be the subject of telephone sales prospecting.
Compliance and legal guarantee:
The Customer benefits from the legal guarantee of conformity (articles L. 217-3 to L. 217-20 of the Consumer Code) and the legal guarantee relating to defects in the item sold (articles 1641 to 1648 and 2232 of the Civil Code).
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"The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared. |
Guarantee against hidden defects:
Article 1641 of the Civil Code:
The seller is bound by the guarantee due to hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would only have paid a lower price, if he had known them.
Article 1648, first paragraph of the Civil Code:
The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.
In the case provided for in Article 1642-1 , the action must be brought, under penalty of foreclosure, within one year following the date on which the seller can be discharged from apparent defects or lack of conformity.
Pupil :
When you place an order, the Seller collects the personal data necessary for the conclusion of the contract, in order to guarantee its execution, to manage administrative aspects and to establish invoices.
This data includes your first name, last name, postal address, email address and telephone number.
The Seller guarantees that this data collection is carried out in full compliance with the laws in force (law 78-17 of January 6, 1978 amended by law n°2018-493 of June 20, 2018) and is based, among other things, on the following legal basis: the execution of the contract.
The Seller undertakes to use your data only for the purposes specified in the privacy policy on the Site, unless the law requires it to be shared with a competent judicial or administrative authority.
Your data is processed internally and the Seller may communicate this data to its possible subcontractors responsible in particular for the execution, processing, management and payment of orders.
Your data will be kept for the duration of the contract or up to 3 years after our last contact with you. Afterwards, it will be archived in accordance with the legal requirement, i.e. 5 years.
We take security measures to protect your personal data from alteration, damage, or unauthorized access by third parties. To respond to a security incident or to address threats or vulnerabilities, we may take the following types of measures: enhanced authentication procedures, requiring the Customer to strengthen the security of their password, etc.
You have the right to control the use of your data. You can request access to your data, have it rectified, or object to its inclusion in a file. You have the right to permanent access, modification, rectification, opposition, portability and limitation of processing of information concerning you. You can also object to the collection and/or use of your data as long as it is not essential for the proper execution of the contract.
To exercise this right, you must submit your request by sending an email to krxswitzerland@gmail.com
If you find that a violation of the General Data Protection Regulation has been committed, you have the option of mandating an association or organization mentioned in IV of Article 43 ter of the Data Protection Act of 1978, in order to obtain compensation before a civil or administrative court. You have the option of filing a complaint with the National Commission for Information Technology and Civil Liberties.
More detailed information on personal data is available in the privacy policy on the Site.
Intellectual property:
The products for sale on the Site are the property of the Seller and are protected by intellectual property law.
All elements constituting the Site are the property of the Seller and/or its partners and are protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright. The images, logo, brand, text, photographs and any other element of the Website are protected by copyright, you are exposed to legal action in the event of plagiarized, copied, stolen content, etc.
APPLICABLE LAW
These General Terms and Conditions, as well as all purchase and sale transactions mentioned, are governed by French law.
These General Terms and Conditions are written in French. If they are translated into another language, only the French version will be valid in the event of a dispute.
We inform you that in the event of a dispute arising after your purchase on the Site, you have several options for recourse, whether amicable or legal:
For an extrajudicial appeal:
You are invited to first contact the Seller's customer service (see the article herein "HOW TO CONTACT YOU?") in order to find an amicable agreement.
In the event that we are unable to reach an agreement, you have the option of resorting to conventional mediation or using any alternative dispute resolution method.
In this regard, you can use the mediation service free of charge from the mediation body whose references are as follows:
To be admissible, your referral to the mediator must be made within one year of a written complaint that you receive from us remaining unsuccessful.
As a consumer, you can contact the Online Dispute Resolution Platform (ODR) accessible at the following address:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
You can also contact a consumer association which will help you with your procedures or alert the DGCCRF.
When no amicable solution can be reached, you can take legal action and the dispute will be submitted to the competent courts under the conditions of common law.
For legal recourse:
You may initiate legal action at your own expense. The dispute will be submitted to the competent courts under the conditions of common law.
ANNEX 1: MODEL WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract, in accordance with the conditions set out in the General Terms and Conditions)
For the attention of the Seller, please provide the postal address email krxswitzerland@gmail.com
I hereby notify you of my withdrawal from the contract relating to the sale below:
Order No.:………..
Reference of the article subject to withdrawal …………
Name and surname of the consumer customer: …….
Consumer customer address ……..
Consumer customer telephone number ……...
Consumer Customer Email Address ……..
Date :
Signature of the consumer customer (only if this form is notified on paper):