Return policy

 

HOW TO MAKE A RETURN?

Please note, this only applies to products not excluded from the right of withdrawal.

The return must meet the following conditions:

The products must be returned to the Seller no later than 14 days after informing the Seller of your wish to withdraw.

The products must be returned in their original condition and complete (without prejudice to the possibility of unpacking and testing the product) allowing them to be put back on the market in new condition.

Products must not be damaged or incomplete.
Products must not have body odor, perfume odor, or laundry detergent odor.

The package must be returned to the following address: Please contact us to receive the return address

The package must be returned by post via Colissimo* to the address that will be communicated to you by email.

Unfortunately, purchasing online does not allow you to inspect the product as if you were in the store. However, the possibility of withdrawing (subject to the stated conditions) allows you to try the product as you would in the store. It is important to note that if the Seller notices signs of use that go beyond this framework and, in general, a depreciation of the product, the Seller may apply a discount and you will only be reimbursed for the amount of your order, less the discount.

When the conditions set out herein are met, the Seller will reimburse you within a maximum of 14 days after you have informed him of your wish to withdraw. However, the Seller refers to the right to defer the reimbursement until receipt of the items concerned by the withdrawal.
The Seller will refund you using the same payment method used for the original purchase. You will receive a full refund, excluding shipping costs.

Furthermore, the costs and risks associated with the return are your responsibility. *To ensure efficient management of your return, we recommend that you use the Colissimo tracking service for shipping and that you keep all proof of shipment, including proof of shipment and the package tracking number. This will allow you to locate the package in the event of a problem.

Please note that only the sender (i.e., you as the Customer) is authorized to initiate an investigation with the postal service in the event of a delivery problem. It is important to emphasize that the Seller cannot be held responsible for any loss or damage during the return process.
In the event of a dispute or refund request, it is your responsibility to provide proof that you have complied with the aforementioned withdrawal period. We thank you for your understanding and cooperation.

ANNEX 1: MODEL WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract, in accordance with the conditions set out in the General Terms and Conditions)
To the attention of the Seller, address enter the postal address email enter the email
I hereby notify you of my withdrawal from the contract relating to the sale below:

Order No.:………..
Reference of the article subject to withdrawal …………
Name and surname of the consumer customer: …….
Consumer customer address ……..
Consumer customer telephone number ……...
Consumer Customer Email Address ……..
Date :

Signature of the consumer customer (only if this form is notified on paper):